Since BT announced plans to switch off the PTSN and ISDN networks for good, there has been an exodus of UK businesses transferring to hosted VOIP. However, more than 2 million UK businesses are still connected to the world by phone lines that, despite many changes and upgrades, are essentially a version of the original 1800’s technology.

BT will end supply in 2020 and move to full migration by 2025 – something you need to be aware of especially if you are thinking of upgrading or investing in your current business telephone system.

With the rapid pace of change in technology transforming how businesses work, why is it necessary to get rid of something that seems to work just as well now as it did in the 19th century? The answer is cost and practicality – PTSN and ISDN are legacy technologies with many associated maintenance costs and disadvantages.

Switching to VoIP (Voice over Internet Protocol) offers many benefits. The technology has been around for some time and will eventually supplant all traditional phone lines, offering a markedly superior user-experience.

VoIP is incredibly affordable, with no need for large amounts of on-site equipment and, more significantly, you only pay per user, with the flexibility of the technology allowing you to add or remove users as you need.

Calls are made over the internet, so call costs are often included for free or massively reduced and setting up and maintaining a VoIP system is a simple job when compared to traditional phone systems. This is one instance where location doesn’t matter – wherever you have an internet connection with a fixed IP you can have a number on the same system, so remote workers can truly be an extension on your phone system.

As a business you demand reliability and consistency from your tools – whether this be printers, PC’s or the office coffee machine, and phones are no exception. Switching from a PTSN or ISDN line to VoIP can seem like a big deal, but its really an opportunity to do things better, faster, more efficiently, with added features and benefits and the same dependability you need, for less.

There are a few things to consider when you’re making the move. Check when your telephony contract is due for renewal and talk to Aindale, this will provide you with a timeline so you can plan your switch to VoIP, and remember that 2025 is not that far away, take action as soon as you are able so that you don’t get left behind.

Whilst there are technical and practical considerations to be made, like the need for a high-quality internet connection and an understanding of the volume of calls and internet usage your business produces, handing these over to a trusted expert provider like Aindale can make the entire process effortless and painless.

To learn more, if you have any questions about VoIP or if we can help you in any way, please get in touch on 01484 518899 or at