HELP DESK
Professional, Certified Experts Supporting Your Business
Full Problem Resolution & Expert Customer Service. In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without professional technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it. Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
Our Help Desk Support can assist with:
- Servers, PC and Laptop troubleshooting
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and Web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections